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Order Policy

Use
All products sold by Cytonetics Incorporated are for research and are not approved for human use.

 

Terms
Domestic:

  • Net 30 days for established customers
  • Payable in U.S. dollars by check drawn on U.S. bank, Visa, MasterCard, or wire transfers
  • FOB Los Angeles, California, U.S.A.
  • To establish an account, submit bank and three references.
  • Cytonetics Incorporated reserves the right to limit credit terms.
  • All past due accounts are subject to a 1.5% per month late payment fee.

International:

  • Payments must be made in U.S. currency.
  • Confirmed payment required on some international orders.
  • Payments via wire transfer only.  There is a $30 U.S. surcharge per transfer.

 

Shipping
Shipments within the continental U.S. are via FedEx Ground Service unless otherwise specified on the purchase order.
International shipments are sent via  FedEx International unless otherwise stated on the purchase order. Shipping, insurance, and handling charges will be prepaid and added to invoice unless other terms have been prearranged. All shipments are F.O.B. Los Angeles, California, U.S.A. The delivery time is based on the production schedule at the time of order, not at the time of quotation.

 

Shipping Damage and Shortages
Shipments received should be inspected for any damage or shortages upon arrival. Any damaged or missing items must be reported to Cytonetics with in 7 days upon the receipt of the package. Shipments with obvious damage should be noted on the shipper delivery slip and reported to Cytonetics within 7 days after delivery. Retain damaged containers for insurance claim.

 

Cancellation and Returns
Orders of standard in-stock items may be canceled before shipment. Orders of custom items may be canceled before the start of fabrication. Unused standard in-stock items may be returned with permission of Cytonetics Incorporated within 14 days of receipt of package. Sales of custom items are final and the items cannot be returned or exchanged. All shipping and insurance charges for returned items are the responsibility of the customer. Credit for returned merchandise is subject to inspection and acceptance.

 

 

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